Now you may re-enable Malware Protection by again right-clicking on the Malwarebytes tray icon and clicking Malware Protection: Off and it will then re-enable it, or you may use the switch provided for Malware Protection on the Dashboard tab in the main UI. Once you are done installing the PUP application, I would suggest then performing a Threat scan with Malwarebytes by opening Malwarebytes and clicking on the Scan Now button found on the Dashboard tab, allowing the scan to complete, and as long as the only items detected are components of the PUP application that you installed, click the empty checkbox at the top of the list of detections then click Next, and when prompted on what to do with the remaining detected items select the option to always ignore them and they will be added to your exclusions so that none of those items will be detected in the future by scans or Malware Protection. To do this, simply right-click on the Malwarebytes tray icon and click on Malware Protection: On and click Yes to the User Account Control prompt. If you select the option for Malwarebytes to ignore all PUP detections then no PUPs will be detected at all by real-time protection or scans, so I would highly recommend selecting the 'Warn user' option if you do decide to change how Malwarebytes treats PUPs system wide.Īnother option would be to temporarily disable the Malware Protection component in Malwarebytes when running an installer that Malwarebytes detects as PUP. This will apply to all items that are detected as PUPs by real-time protection, and for scans it will mean that anything detected as PUP will not have the checkbox next to it selected for removal by default, though it will still show up in the list of detections. You'll have the option to allow the item once (useful for when you are running an installer), ignore always which will add the item to your persistent exclusions (useful for an application that is already installed), or to have the item quarantined (useful for any PUPs that you do not wish to allow onto your system). This will cause Malwarebytes to display a prompt/notification dialog whenever a PUP is detected in real-time asking you what to do. To change this, open Malwarebytes and navigate to Settings> Protection and under the Potential Threat Protection section use the drop-down menu for PUPs to Warn user instead of the default selection which has them treated like actual malware/threats. First, you can change how PUPs are handled so that rather than blocking and quarantining PUPs that are detected in real-time, you can instead have Malwarebytes prompt you on what to do. If you still wish to install the software you have a couple of options. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers
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